Privacy Policy

1. What is personal information

Personal information means information that identifies, relates to, describes, or could reasonably be linked to a person. This includes information you provide directly, information generated when you use SettleEazzy, and information we receive when agents, landlords, tenants, or service partners contact us about a rental or move-in request.

2. Information we collect

2.1 Contact and profile information

We may collect your name, phone number, WhatsApp number, email address, preferred area, budget, property needs, account details, and any details you submit through forms, chat, email, or phone calls.

2.2 Listing and viewing information

When you enquire about a property, book a viewing, list a property, or request tenant support, we may collect the property address or area, viewing preferences, agent or landlord information, rent amount, service requests, and communication history.

2.3 Technical information

We may collect device, browser, page usage, referral, and basic analytics information to understand how users interact with the platform and to improve reliability.

3. How we use information

We use personal information to provide and improve SettleEazzy, including to:

• respond to rental, viewing, listing, and move-in service requests;
• connect tenants with agents, landlords, or verified support providers;
• coordinate property viewings, directions, confirmations, and follow-up support;
• verify listing information and reduce fraud, spam, or unsafe activity;
• send service messages, support updates, and important account notices;
• improve the website, listings, search experience, and customer support process.

4. How information is shared

We share information only where reasonably necessary to provide the service, protect users, comply with law, or operate our platform. This may include sharing relevant enquiry details with agents, landlords, property representatives, moving teams, cleaners, repair professionals, payment processors, technology vendors, or legal and regulatory authorities.

We do not sell your personal information. We may share limited information with service providers who help us host, secure, analyse, communicate, or support the platform.

5. Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal, safety, fraud-prevention, and record-keeping requirements. You can also ask us to stop sending non-essential marketing messages.

To make a request, contact us using the details at the end of this policy.

6. Retention and security

We keep information for as long as needed to provide services, resolve disputes, comply with law, improve safety, and maintain business records. We use reasonable administrative, technical, and organisational safeguards to protect information, but no internet-based service can be guaranteed to be completely secure.

7. Updates and contact

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and, where appropriate, provide notice through the platform or direct communication.